Complaints Policy

We Value Your Feedback

At Grandmark Roofing, we take customer satisfaction seriously. If something doesn’t meet your expectations, we want to hear from you and make it right.

Our Approach to Handling Complaints

Our complaints policy outlines how we handle concerns and ensure they are addressed promptly, fairly, and respectfully. We encourage you to reach out to us directly with any issues related to our service, team, or work performed.

How to Submit a Complaint

You can submit a complaint by emailing office@grandmarkroofing.com or calling our main office at (866) 671-2677. A member of our team will acknowledge your concern within 48 hours and aim to resolve it within 7 business days.

Our Resolution Process

We will investigate your complaint thoroughly, keep you informed of the progress, and provide a clear explanation of the outcome. If further steps are needed, we will outline them clearly and work with you toward resolution.

Commitment to Continuous Improvement

Our goal is not only to fix the issue but also to learn from it and continuously improve. Your feedback helps us grow and deliver better service for all our clients.